Communications survey a success
In December 2007, Meat & Livestock Australia commissioned Currie Communications to conduct a survey for its National Livestock Identification System (NLIS). The aim was to identify stakeholders’ information needs and improve the effectiveness of services and materials supplied by NLIS Helpdesk and NLIS Communications.
The objectives of the project were to:
- Obtain feedback about the effectiveness of the Helpdesk service;
- Obtain feedback about the content, structure, relevance, distribution and usage of the communications materials;
- Obtain the consultant’s observations on the current Helpdesk and communication strategies and services;
- Identify ways to improve communications materials to reduce calls to Helpdesk; and
- Identify ways to improve the Helpdesk service.
The project involved a mixture of qualitative and quantitative research to determine how NLIS helpdesk and communications could be improved for stakeholders.
Final recommendations were generated following analysis of the key findings. The report has been used by the NLIS department in strategy planning in 2009.

